I used to think automation and artificial intelligence made my life easier. But this week, I started thinking that automation helps me in a different, more impactful manner.

“[If] this were to become the age of four A’s, meaning if apathy were to be added into the equation, I think it would be a much more dangerous world to live in.” -Elif Shafak, writer

Norse Atlantic Airways does have human customer service workers, but in recent years, the airline has leaned into a tech-forward approach, deploying AI agents to help power its operation. Caroline Haskins of WIRED has an article today outlining her recent …

Google recently announced changes to its most basic, broad-based search functions. Can we trust them?